Lost in the streets of Frankfurt

October 6th 2009 -

Mark explains: "One customer got lost in the streets of Frankfurt trying to get back to his hotel. He did not have the hotel phone number or address; and just remembered the name of the hotel. After a quick research, I found where the hotel was located, and transmitted all the information to the customer. After we hung up, I was concerned because the customer seemed really disoriented. I decided to call back a few minutes later to make sure he was ok.  By the time I called back, the customer had been able to call the hotel, get directions on how to get back, and had now safely returned. He sounded definitely relieved."