FAQs
 What type of services do I get by calling Tourizoom Premium number and using the Tourizoom VIP Pass? Tourizoom Premium is dedicated premium telephone number 0899 23 5002 (billed 1.35€ per call plus 0.34€ per minute). You can dial this Premium number from France (only) for immediate answers to your questions. No need for registration or prepayment; you can call as you go, when you need it! A Tourizoom Pass is the key to unlock a world of personalized services by a simple phone call to our highly skilled team of live operators, from anywhere in the world, France included. The difference lies in the way you access the service. With Tourizoom Premium, you can call 0899 23 5002 (billed 1.35€ per call plus 0.34€ per minute) from France only; and get immediate assistance as you go, no prepayment required. With the Tourizoom VIP Pass sold 12 €, you can call the international access number +33 1 74 900 840 from anywhere in the world, France included, and ask questions, request some advice, suggestions, assistance, up to 12 requests, as you need. The phone call to our dedicated international access number will be billed separately by your Cell phone operator as per the terms of your contract. When you purchase the Tourizoom Pass, we give you a dedicated line to reach us, and an access code for us to track the number of requests you have made. Our Tourizoom Pass is sold 12 € only and gives you a credit of 12 requests. When you give us a call, from anywhere in the world, the Tourizoom operator will answer your call in English and assist you with any questions you may have, or help you resolve any problem you may encounter. Our goal at Tourizoom, is to make your trip as fun, comfortable and stress free as possible. In order to get our services, just purchase a prepaid Tourizoom Pass online or by calling our sales department at +33 1 74 900 840 (located in France). We accept payment by credit card (Visa, Master Card) and Paypal. You can also purchase our Pass in retails kiosks located in key spots in Paris, France. Please check the list of sales point here (more retail locations to come). How does purchasing a Tourizoom VIP Pass online work? A. Go visit our online store and place your order. B. Receive your Tourizoom Pass access code and access number by email and text message (optional and only if you choose to give us your Cell phone number during checkout) C. Call the dedicated line from anywhere in the world and give your access code to the Tourizoom operator. D. Fire away! Ask any question you have, explain to us what you need. Our operators will do anything to find an answer as quickly as possible. If it is necessary to call you back (Hotel research, show tickets availability, etc.), our operator will call you back and go over the results of the research with you. If you prefer, we can also simply text you the answer back! E. To make it easy and convenient, our Tourizoom Pass has no expiration date and is transferrable to your friends and family. If you have not used up the number of requests you can place, keep your Tourizoom Pass for your next trip or pass it along to your loved ones so they can benefit from it too! What type of services do I get by calling Tourizoom Premium number and using the Tourizoom VIP Pass? The services listed below are just some examples of what you may ask our team of operators. However, the sky is the limit! Just ask, and we will do anything in our power to help. Get Suggestions and tips during your trip What is the latest hot spot in Madrid? Where can I find a restaurant in Paris where locals like to go to? How can I have a drink at the most popular pub in London? Our Tourizoom operator will look into our extensive database and give you all the answers you are looking for! Support in solving everyday travel issues Your wallet was lost or stolen? Your credit card stopped working? Questions about whether or not you can bring back home this lovely bottle of wine you just bought? The Tourizoom operator is here to answer your questions, advise you as to what steps you need to take, and if necessary will find assistance where you are. Hotel and Restaurant reservation You finally made it to your destination but you have a last minute change of heart? The hotel you are staying at is not so great after all? Ask the Tourizoom operator to help you find what you are looking for. Get advice and suggestions about local restaurants and the Tourizoom operator can make the reservation for you as well. Directory Assistance Whether you are looking for a doctor, a business relation, a store; the Tourizoom operator will find the contact information and connect you. Turn by turn directions On foot or in your car and completely lost? Don't worry. Thanks to an easy access to our GPS database, Tourizoom can help you find your way with turn by turn directions, anywhere you are. |
